Insurance of your goods.
In order to mitigate the risks related to the delivery service, Shiiped has partnered with the insurance company Helvetia, a major player in the Swiss insurance sector.
Helvetia insures your shipping up to 40’000 CHF (*)
In case of loss, theft, and/or damage during your delivery, Helvetia insures your items up to CHF 40’000 (*). Beyond 40’000 CHF, Shiiped offers you to insure your goods at their real value via an insurance extension. You just have to check the box « Package worth more than 40’000 CHF » in the application. – The price of the insurance extension will be indicated to you before the payment.
(*) A franchise will be applied for any item with an estimated value of more than CHF 200.
What is a franchise? It is the amount that the insured must pay after a claim (whether or not it is at fault). This sum will then be systematically deducted from the compensation.
HOW DOES IT WORK?
Fill in your shipping request on :
Validate your payment online. Your shipping is automatically insured (*)
We recommend that you pack your objects well, especially if they are fragile! Your packaging must imperatively protect the good from its external environment, cushion the good in case of possible shocks and facilitate its handling.
You can take a picture of your package in the driver’s vehicle at the start of the delivery. This is the necessary guarantee to prove that your package was in good condition at the departure and was well put in the driver’s vehicle.
In case of dispute, you can contact us directly via the application or at the following address:
Declare a claim
This guarantee applies provided that the goods are not explosive, illicit or dangerous and/or contrary to public order and morality. It covers any damage of an accidental, unintentional, unforeseeable nature and originating from an external cause, as well as theft or loss, provided that the latter is accidental in nature. Conversely, damage resulting from a defect in the goods is excluded; this is damage inherent in the goods which removes any random character.
The guarantee is acquired from the moment the package is handed over to the driver for shipment, and ends at the moment of its delivery. The insurer cannot guarantee a damage beyond the delivery.
List of prohibited and uninsured property: Stolen objects, firearms, works of art, fireworks, illicit substances, prepared foods, counterfeit products, live or dead animals, human organs and remains, narcotics and psychotropic materials, explosive, flammable, radioactive materials, weapons, medicines, tobacco, asbestos, usable for civil or military purposes, objects of any kind containing images or representations of minors of a pornographic character.
Do you have any questions? Visit our FAQ page, where you will find all the most frequently asked questions and their answers.